News

e-Commerce Gateway now shipped. Currently supported: iBill, Authorize.net, WorldPay, LinkPoint, ClickBank, PayPal, iTransact and eSec.




Web based help desk
Build your HelpDesk in 15 minutes! Free trial. No credit card info required.


About us

Small business owner? Need to establish WWW presence? Already have web site and want to enhance it with interactive features? Looking for the ways to promote your site? Thinking about online sales? Faced challenge of ongoing site maintenance? If your answer is yes to any of these questions, chances are high you are just arrived at right place of ever growing World Wide Web...

Help desk software

This CGI script may be used on your web site for everything from bug tracking and customer support to personal project management and to-do lists. Creating a trouble ticket is now as easy as submitting a web form, while the web based help desk ensures that each service request is assigned a unique number and saved within the application to review at anytime in the future. Truly scalable solution: start with a plain text database, upgrade to the industry-strength MySQL engine as your requirements grow.

Mobile web apps

Touch Site - the leading do it yourself mobile web site service and sms advertising platform.

Accounts OnlineTM

The complete e-commerce solution to bring your business online. Accounts Online software features customer database management, flexible billing schedules, online credit cards and e-checks processing, shopping cart and open ended architecture for seamless integration with existing and future software.

Customer service software

SmartAnswerTM is flexible, easy to use service management software. Completely web based. No downloads. No software to install. Instant activation. Your own customer service portal may be up and running in 15 minutes.

HelpDesk OnlineTM

Help Desk OnlineTM is a fully automated web based help desk. Written in Perl it can be easily installed on your website. As soon as you replace your support email link with Help Desk Online you will be in full control over your customer support operations

Campaign Analyzer

The package allows to measure Sales-to-Hit, Lead-To-Hit, Sales-To-Lead ratios for different sources of introduction, such as search engines, "Pay-Per-Performance" and other advertising services.

FAQ Builder

FAQ Builder is add-on module for HelpDesk Online. The module maintains customer support knowledge database. The database consists of unlimited number of categorized topics. Each topic has a title along with question and answer html text fields. Each topic can be either public (visible to customers) or private. Categories organized as a tree of unlimited depth.

e-Commerce Gateway

Optional module for Accounts Online. The module allows Accounts Online accept credit card payments via supported gateways.

AutoCharge

Optional module for Accounts Online. AutoCharge script provides Accounts Online with ability to perform unattended repeat credit card transactions. Running in background mode the script searches Accounts Online database for unpaid subscription invoices and initiates transaction via secure connection using customer credit card data currently on file.

Shopping Cart

Optional module for Accounts Online. Building block for your virtual store. Allows selecting and posting multiple products/invoices to Accounts Online database. Supports both manual order processing and eCommerce Gateway checkouts.

RegisterMe!

Know your customer. How many times did you hear this phrase? And after all do you know yours? Do you know who your site visitors are? Do you know how to contact them with important announcement or promotion? Here is the ultimate solution - RegisterMe! CGI/Perl script for site management and online marketing...

Sample Applications

Here you can find sample applications implemented over Accounts Online engine. Complete source code (mainly html templates) available for download. Use these samples as a starting point to build your own applications.

Email software tools

Email piping is a powerful technique, which allows advanced on the server email processing such as sending an auto response, submitting help desk ticket, subscribing the sender to a newsletter, spam filtering etc. Unfortunately the email piping feature is not available with each and every hosting account. If your web hosting provider does not support email piping, you may use an alternate technique - pop3 account polling.

Find your IP address

IP Address Report service - host location, domain name, web browser info etc.

Blacklist Check

Debouncer - blacklist monitoring service. Is your mail server blacklisted? Do not wait for your customers or recipients to tell you about their email problems: by the time the problem becomes patently obvious, it may be too late to remedy it. Get notified and act instantly the same day.




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Offshore software development by CGI Research.
jonhdoe@eastwright.com